As we continue to navigate through Phase 2 of reopening the Louisiana economy, it’s important to ensure you are focusing on employee engagement. Whether your employees are returning to work or continuing to work from home, the value of helping them to feel supported, safe and engaged will have far-reaching impacts on productivity and customer service. Customer service is especially important right now as businesses work to retain clients during an uncertain time.
Join JEDCO and the Jefferson Chamber of Commerce on Wednesday, June 17th, at 11:00 am for a webinar on Employee Engagement and Customer Service. Our expert speakers will share their tips and guidance on the following:
- Keeping your employees engaged – even from afar
- How happy employees translate to excellent customer service
- Strategies to improve customer service during a pandemic
- Case Studies: Highlighting what works.
After registering, you will receive a confirmation email containing information about joining the webinar. This seminar is free and open to the public. It will be recorded and shared on the JEDCO and Jefferson Chamber websites following the event.
Meet the Experts
Al Galindo, Entergy
Al currently serves as Entergy’s Region Manager for Customer Service in the South and Western regions of Louisiana. He has 40 years in sales, marketing and customer service positions across several industries in the US. Additionally, Al has 25+ years with several large and medium sized electric and gas utility companies all in customer and leadership facing roles.
Ben Zapata, Omega Concierge Services
Ben Zapata is the Founder and CEO of Omega Concierge Services. Ben is an entrepreneur, a problem solver, a lifelong learner, a husband, and a father. He is a teacher at his core, and he enjoys giving back by serving his community and helping young entrepreneurs. Ben founded Omega Concierge in 2009 with an idea and a commitment to service.
Omega provides concierge services and errand-running to hospitals and businesses across Louisiana. Errands such as dry cleaning, lunch delivery, and grocery shopping are proven to take the burden off of your administrative staff and increase employee engagement.
During the Coronavirus pandemic, Omega has helped its clients keep their remote workforce engaged by delivering groceries and other essentials. This has helped the employers and employees navigate the challenges of working from home.
Patrick Hamby, Entergy
Patrick Hamby joined Entergy in 2005 as a Regulatory Analyst. Patrick spent the following 12 years in Entergy Louisiana’s Regulatory Affairs department working through increasing levels of responsibility including acting as Project Manager prior to joining Entergy’s Customer Service department. Patrick is currently the Customer Service Manager for Jefferson Parish, the City of Kenner, the City of Harahan and the City of Ponchatoula and is the liaison for all government officials in these areas. Patrick is also a proud graduate of the Leadership Jefferson class of 2019.
